Customer Delight

Experience

5-7 Years Years

Location

Bengaluru, Mumbai,

Industry

Audio Video Integrators

Functional area

Customer Delight

Primary competencies

Customer relationship management, communication skills, problem-solving, sales negotiation, customer experience focus, team coordination, time management, attention to detail, empathy, and CRM tool proficiency

Key skills

Customer handling, communication, sales conversion, negotiation, problem-solving, lead management, follow-up skills, CRM usage, relationship building, and service coordination

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Job Overview

We are looking for an experienced and customer-focused Customer Delight – Sales Executive/Manager with 5–7 years of experience. The ideal candidate will handle customer interactions, improve satisfaction, build trust, and support sales growth. You will be responsible for ensuring every customer has a seamless and positive experience throughout their journey.

Key Responsibilities

Customer Delight

Ensure excellent customer service and quick issue resolution.
Build long-term relationships with customers to increase loyalty.
Understand customer needs and provide appropriate solutions.
Coordinate with internal teams (operations, project, accounts) to ensure smooth service delivery.
Handle escalations professionally and ensure timely follow-ups.

Sales & Business Development

Engage with potential customers and explain services/products clearly.
Convert inquiries into confirmed business.
Follow up on leads and maintain a high conversion rate.
Create and maintain sales reports, forecasts, and follow-up trackers.
Work with management to identify new sales opportunities.

Required Skills

Strong communication and interpersonal skills.
Excellent customer handling and problem-solving abilities.
Ability to negotiate and close deals.
Experience in CRM tools and sales tracking.
Strong understanding of customer journey and retention strategies.
Ability to work under pressure and meet targets.

Experience Required

5 to 7 years in Customer Relationship, Customer Success, Inside Sales, or Business Development.
Preferably experience in construction, real estate, or service-based industries (optional if you want to add).

Educational Qualification

BE / B.Tech (Any branch)
MBA in Marketing or related field is an added advantage

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