Also known as employee experience, workplace experience is now driving organizational success. Present-day CXOs understand the importance of enabling employee performance and empowering their well-being. As we move into 2024, the workplace experience continues to evolve with the latest trends in digitalization and digital transformation.
According to Forbes, 47% of HR leaders prioritized employee experience in 2023. The 2023 Gallup State of the Workplace report also reported the following observations:
● Employee engagement is at a record high in 2022.
● Employee stress is also at a record high.
● Over 50% of employees are actively or passively looking for another job.
An interesting trend that we saw in 2023 was the growing acceptance of technologies like AI, video conferencing, and digital signage in the modern workplace. As we enter 2024, let’s look at some of the exciting trends in workplace experience that will grab headlines.
What is Workplace Experience and why is it relevant? With the availability of remote collaboration tools like Zoom Rooms and MS Teams, CXOs have their task cut out to make employees enter the office premises again. Through an optimum workplace experience, organizations can now adopt a holistic approach to create an optimal workplace environment for employees.
Fundamentally, workplace experience comprises 3 core components:
● Space (or the physical space where employees work).
● Technology (or the tools that employees need to do their job).
● People (or the professional relationships, employee policies, and work culture that directly impact work).
Why is workplace experience important to CXOs?
Employee experience goes a long way to make employees more “job-satisfied” and productive. As an important part of workplace experience, a collaborative platform can help in exchanging new “ideas” and conducting online meetings. Similarly, with a human-centric workplace design, organizations can fulfil their employee’s needs and encourage them to return to the office premises.
Here are some statistics that highlight the importance of workplace experience: ● 37% of employees go to the office to connect with their colleagues. ● 87% of employees returning to work are concerned about their health and safety. ● 63% of employees feel empowered when they can choose when and where to work.
Considering these factors, here are 4 exciting trends in workplace experience that we are likely to see in 2024:
1. The “AI” factor
The popular thought is that AI technology will replace the human workforce. While this may not be entirely true, employees with AI skills will replace those without AI expertise. Generative AI models like ChatGPT are providing a glimpse into this possibility. With its deep sentiment analysis capability, ChatGPT can understand employee sentiments like their thought process, motivations, and concerns.
2. Continuation of the hybrid working model Qualtrics research found that employees working 5 days (or more) in office spaces have the lowest employee experience (EX) score. At the same time, the remote working model has its share of challenges like the lack of human connection.
In 2024, we are likely to see the continuation of the hybrid working model. By integrating remote with office work, the hybrid model can foster an inclusive experience for work.
3. The Digitalization of Work
While digitalization has existed for long, this decade has marked the acceleration of digitalization tools in modern work. Along with the shift to technology-enabled remote working, there is a growing scope for audiovisual technologies in the modern workplace. For instance, the mainstreaming of video conferencing and virtual meetings is transforming the workplace and will continue to do so in 2024.
4. Employee well-being A 2023 McKinsey Health survey found that 22% of employees have experienced work-related burnout. A similar Deloitte study found that 77% of respondents experienced burnout at their current job. Work burnout is related to lower productivity and employee engagement.
In 2024, the business focus will shift to employee productivity and well-being. By integrating an office and remote work, companies can foster an inclusive environment. Remote and hybrid work models can recognize employee preferences and needs. Thus, CXOs need to foster a work culture that encourages both work autonomy and collaboration.
Workplace Challenges that CXOs face – and how they can cope
In 2024, the mainstreaming of remote and hybrid working models will pose new challenges to CXOs. Among the main challenges, CXOs have to “take care” of their employees with empathy to prevent burnout and other stress-related problems.
With the reduced face-to-face communication with employees, CXOs still need a constructive feedback mechanism to enable individual development. Advanced video conferencing in the form of unified communication can drive higher workforce productivity and minimize burnout.
The changing workplace model also hides the risks of cyberattacks for CXOs. With the present shortage of cybersecurity professionals, CXOs have to deal with the growing volume and complexity of online attacks. To improve their cybersecurity, organizations need real-time visibility into their IT networks and infrastructure (both on-premises and remote). A feasible solution to this challenge is integrating network operating centres (NOC) with security operating centres (SOC). With capabilities like real-time visibility and remote collaboration, audiovisual technologies are at the “heart” of NOCs and SOCs.
Is Audiovisual the answer to changing workplace experiences?
With the variety of audiovisual solutions, modern organizations can develop an improved workplace experience in both office and remote premises. Organizations can provide a successful roadmap to employees irrespective of their physical location. By using these technologies, CXOs can deliver positive outcomes like higher productivity, employee engagement, and lower burnout through audiovisual solutions.
As an audiovisual integrator, Resurgent has developed the necessary expertise to assist customers with a variety of audiovisual solutions including:
● Digital signages
● Unified communication
● Virtual meetings
Do you want to know more about how we can help? Book a free consultation today.
